Senior Analyst, Member Communications and Engagement

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

• Develop and customize open enrollment and healthcare engagement communications for our members.
• Create content for various channels, including print, web, social media, email, and text.
• Adapt content and layouts to meet the individual needs of our customers.
• Collaborate with the Member Communications Center of Excellence team to ensure consistency and quality in all communications.
• Develop and maintain a strong understanding of our healthcare products and benefits, healthcare industry trends and member needs to inform content creation.
• Monitor and analyze the effectiveness of communication strategies and make data-driven improvements.
• Support the strategic development of communication channels, insights and platform management as we expand our digital imprint.
• Create consultative communications packages to help customers maximize their member education and engagement.

• 3-5 years marketing or communications experience in B2B or B2C content development
• Experience developing strategy for or technical development of digital communications channels including customer communications tools
• Intermediate to Advanced Microsoft Office

• 401k matching
• Health insurance
• Flight privileges
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access

CVS Health is a leading health solutions company that reaches millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues.