Senior Manager - Learning, Delivery (Hybrid)

The Senior Manager of Learning, Delivery is responsible for leading a Learning Delivery team which includes developing Delivery strategies that support both long and short term business priorities. This leader of leaders will inspire, empower and support a team of Learning professionals responsible for enabling the performance of our Card Customer Channels associates through the delivery of learning solutions via virtual and in-person class facilitation. This team is responsible for coaching and development support across a global network of both internal and supplier associates and leaders in the learning environment. This leader is also responsible for strategically planning, overseeing and improving all aspects of the training delivery process, and building and managing stakeholder relationships

• Lead a diverse team of learning professionals
• Develop and implement learning strategies
• Coach and develop team members
• Analyze organizational needs and content performance
• Identify and mitigate risk
• Strategize and innovate
• Connect with stakeholders and partners
• Cultivate and maintain strong relationships
• Provide strategic leadership and creative vision
• Stay up-to-date with industry trends and customer needs

• Leadership experience
• Learning and coaching principles
• Learning management systems and tools
• Delivery processes and analytics
• Communication and influence
• Change management and adaptability
• Emotional intelligence and empathy
• Industry trends and customer needs

• 401k matching
• Health insurance
• Flight privileges
• Long-term incentives (LTI)
• Performance-based incentive compensation

Capital One is a team of Learning professionals who work with operations, product, tech and design teams to deliver learning experiences that enable brand-defining service for millions of customers. We are passionate about crafting the performance-enabling, human-centered learning experiences our global network of talented agents and leaders use every day to confidently serve our customers. We take pride in delivering solutions that are in alignment with our experience, intent and well-managed standards, and contribute to solving key business needs. Our solutions empower agents to handle anything that is thrown at them