Senior Site Reliability Engineer

Microsoft’s Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence.

• Collaborating closely with engineering teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO’s and averting incidents altogether when possible.
• Collaborating with customers to understand their pain points around Supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way.
• Communicate on a deeply technical level and be the single point of contact for interfacing with enterprise customers for handling service escalations and driving the issues to resolution.
• Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available.
• Enhancing customer facing experience by proactive alerting based on utilization, trends, resource health, etc.
• Analyze data and provide operational insights into customer experience to design and product teams, so that we can design features with supportability in mind.

• 6+ years technical experience in software engineering, network engineering, or systems administration
• OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration
• OR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration
• 4+ years of experience running large scale cloud services
• Ability to meet Microsoft, customer and/or government security screening requirements

• Ability to meet Microsoft, customer and/or government security screening requirements
• 401k matching
• Health insurance
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.