Customer Service Specialist 2 - Unclaimed Property

The Customer Service Specialist 2 (CSS2) advises businesses on the proper procedures of reporting unclaimed property and assists customers with Unclaimed Property refund issues.

• Advise businesses on the proper procedures of reporting unclaimed property
• Assist customers with Unclaimed Property refund issues
• Provide instruction to the public concerning unclaimed property laws and procedures
• Utilize the departmental administration tools and knowledge of other state and federal regulations in support of unclaimed property customers
• Assist in other unclaimed property functional areas including seasonal office support
• Apply technical knowledge of legal documents to answer questions and resolve issues

• Producing a high volume of work while maintaining accuracy
• Attention to Detail
• Following Directions and Procedures
• Ability to analyze situations and determine an appropriate solution
• Written Communication
• Customer Service
• Adaptability and Flexibility
• Information Technology Proficiency
• Decision making and applying independent judgment
• Time Management
• Organization
• Self-Management
• Teamwork

• Defined benefit retirement plans
• Health, dental and vision coverage
• Deferred compensation plans
• Student loan forgiveness
• Paid holidays and one paid personal holiday per calendar year
• Sick leave
• Vacation (Annual Leave)
• Military Leave
• Bereavement Leave
• Additional Leave
• Leave Sharing
• Parental Leave
• Family and Medical Leave Act (FMLA)
• Leave Without Pay

The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals.