Data Center Technician

As a Microsoft Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues.

• Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology(ies) and equipment.
• Develops and acquires a fundamental understanding of the functions of, and interactions between cabling infrastructure, network, server, and storage equipment.
• Complies with Data Center business unit policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management.
• Escalates issues related to compliance or operational assurance activities to direct-line management.
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type with guidance from experienced technicians.
• Reviews Process Change Notifications (PCNs) and develops an understanding of the impact to work execution and awareness to changes within their area of work and/or the work of others.
• Participates in daily safety briefings.
• Completes required Environmental & Health Safety (EHS) training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks.
• Adheres to and promotes a culture of safety, taking proactive action to alert others of safety concerns, near-misses, and/or incidents.
• Contributes to a positive and effective team environment by sharing information with other shifts or technician teams, contributing in regular team meetings, asking questions, and partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work.
• Completes required security and data management training while complying with security and data management procedures/policies with guidance from other technicians.
• May escort third party vendors or IT support on-premises at data centers or network sites.
• Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting methods.
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards, systems, for personal monthly performance discussions as needed.
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
• Develops an understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.
• Completes required training aligned to job focus areas and workloads (i.e., Break fix, Deployment, Simple Change, Decommission, IT Critical Environment) in a timely manner per direct-line management assignment(s).
• Observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT).
• May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components
• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends and/or holidays.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.