Customer Support Specialist II (Field based remote-Spokane, WA)

Customer Support Specialist II (Field based remote-Spokane, WA) job at Abbott | Abbott Careers

• Efficiently provide technical support solutions, including installation, corrective, pre-emptive, and proactive maintenance
• Represent the Abbott Diagnostic Division to its customers
• Provide direction and develop mentoring skills to mentor other FSRs
• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments
• Maintain a safe work environment following laboratory safety guidelines
• Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott
• Integrate effectively into the service team
• Support on-call rotation
• Time, territory, and inventory management
• Standby and after-hours responsibilities
• Flexible working hours
• Unpredictable Travel
• Providing on-site critical account support inside and outside of district boundaries
• Responsible for IRL ownership to achieve organizational goals and customer satisfaction
• Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T)
• Responsible for maintaining ownership of customer issues until successful escalation or handoff takes place

• Superior technical competency
• Pro-Active Account Management
• Complete instrument training across geographical IRL
• Superior customer service through applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations

• Free coverage in our HIP PPO medical plan
• 401k matching
• Tuition reimbursement
• FreeU education benefit
• Freedom 2 Save student debt program

Abbott is a global healthcare leader that helps people live more fully at all stages of life