Inside Claim Handler - Warranty

The Inside Claim Handler – Warranty is a member of the Home Warranty Claim Department at Travelers Canada and is responsible for assessing and evaluating new home warranty claims.

• Assess and evaluate new home warranty claims
• Review warranty claims to assess coverage
• Provide clear written explanation of claims process and coverage to customers
• Work with homeowner claimants and builder/developer representatives
• Request and review relevant information and documents in coverage determination
• Referring files above settlement authority, with recommendations for resolution, to Unit Manager and follows up through closure
• Ensuring proper documentation of all steps and communication on claim files
• Working with underwriting and keeping them appraised of claim development to ensure all relevant information is considered in the builder’s risk assessment
• Documenting claims files in accordance with Best Practices within Claim platform
• Ensuring that all claim files and company information are kept confidential
• Managing files in accordance with established Best Practices
• Obtaining and analyzing applicable policies, building codes and other relevant documents which may have an impact on the adjustment of the claim
• Establishing timely and accurate claim and expense reserves
• Perform other duties as assigned

• University Degree/College Diploma or equivalent business experience in new home construction is an asset
• Customer service proficiency with the ability to show empathy and compassion
• Excellent Communication Skills
• Excellent organizational skills with ability to work independently
• Solid analytical and decision-making skills
• Demonstrated ownership attitude and customer centric response to all assigned tasks
• High proficiency with Windows-based programs including spreadsheet and word-processing applications
• Strong verbal and written communications skills. Ability to deal with people and communicate effectively by telephone
• Ability to understand and apply policies and procedures
• Proficiency in typing and grammar
• Knowledge of building codes and industry standards in new home construction an asset

• Health Insurance
• Retirement
• Paid Time Off
• Wellness Program
• Volunteer Encouragement

Solid reputation, passionate people and endless opportunities. That’s Travelers.