Underwriting Quality Assurance Manager

Underwriting Quality Assurance Manager

• Ensure all UW Guidelines, Manuals and SOPs are current and centrally located.
• Ensure that any updates in the underwriting rules, forms and/or rates are documented and get communicated to appropriate parties and systems
• Act as underwriting audit lead, working directly with A&H audit team and IAD.
• Analyze data to identify trends and risks, developing corrective action plans as needed, reporting findings to leadership, and collaborating with underwriters to improve processes and training.
• Assist in the development and maintenance of quality assurance standards, policies, and procedures.
• Serve as liaison between UW management and UW Governance to ensure all underwriting authority statements are properly registered and up-to-date.
• Provide oversight of Business Case and Product Development.
• Ad hoc Project Management for Program Manager, Head of Underwriting and Head of A&H North America.
• Be a strong Partner to Regional UW Managers, Underwriters & Sales.
• Ensure accuracy and maintenance of UW resources on Share Point / NERD.
• Provide expert level guidance to operational problems and develop strategic and actionable solutions.
• Formulate and recommend corrective action plans and process improvements to address identified issues.
• Collaborate with underwriters to provide or escalate need for training, share insights, and improve overall underwriting quality and consistency.
• Stay updated on relevant laws, regulations, and industry trends affecting underwriting.
• Assist Program Manager in creation and maintenance of underwriting guidelines and best practices for Programs.
• Create and execute reporting & communication strategies to educate and inform key constituents about activities and accomplishments.
• Ensure regulatory compliance by working closely with legal counsel and product compliance.

• University degree or higher and / or Minimum 5+ years experience in insurance business with a strong preference for Accident & Health experience.
• A thorough understanding of underwriting principles, risk assessment, and insurance policies.
• Awareness of relevant laws and regulatory guidelines in the insurance industry.
• Excellent communication and presentation skills.
• Strong attention to detail and ability to work independently.
• Excellent time management skills.
• Excellent problem solving and decision-making abilities.
• Proven ability to prioritize, multi-task, and maintain flexibility adapt in a fast-paced, changing environment.
• Excellent Customer Service and relationship building.
• Surplus Lines licensing a plus but not required.

• 401k matching
• Health insurance
• Flight privileges
• Bonus opportunities are available
• Additional bonus opportunities are available

AIG is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.