Customer CARE Data Analyst

As a Customer CARE Data Analyst, you’ll transform complex, high-volume operational data into clear, actionable insights that directly support Southwest’s commitment to hospitality, advocacy, resolution, and efficient experiences. You’ll design and automate workflows using tools like Alteryx, SQL, Tableau, QuickBase, and Python, while developing custom reports, dashboards, and forecasting models that help drive smarter decisions. This role tackles multifaceted challenges, collaborates across departments and vendors, and proactively identifies opportunities for automation and process improvement. By connecting leaders to the right data and storytelling, you’ll help shape meaningful change and ensure every Customer interaction reflects the heart of Southwest Airlines.

• Manipulate, cleanse, and process high-volume and/or complex data to transform it into easily understandable, presentable, and actionable findings
• Monitor data continuously by utilizing root cause analysis to identify, communicate, and resolve problems, when necessary, in order to ensure accuracy of the data
• Present insights, trends, and possible recommendations by using visual elements supporting the relevant points of the analysis in order to ease Stakeholder understanding
• Develop standard queries to pull and organize data from various sources, establishing the cadence, and validating the necessity of the data requirements
• Manage and fulfill ad hoc inter-departmental requests by identifying the scope of the project, validating the necessity, developing a strategy, pulling data from appropriate sources, and providing decision support when necessary
• Identify opportunities for automation or software application by reviewing and evaluating the current data architecture state in order to maximize the efficiency, accuracy, and timeliness of the data
• Answer business questions using experience, logical reasoning, and analytical skills
• Handle multiple concurrent projects and prioritize accordingly
• Support the reporting infrastructure within the Department including automation efforts to streamline regular reporting, creating efficiencies
• May perform other job duties as directed by Employee's Leaders

• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Ability to collect, organize, visualize and assimilate data, including turning raw data into meaningful information using data-oriented programming languages and visualization software
• Skilled in determining causes of operating errors and deciding what to do about it

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.