Technical Support Engineering

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

• Product/Process Improvement: Uses available tools to deliver solutions for customer issues of limited scope.
• Readiness: Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.
• Response and Resolution: Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue.
• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Bachelor's degree in Computer Science, Information Technology (IT), or related field
• Experience working in a multicultural or global team environment
• Ability to read, write and speak fluent English

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.