Services Operations Sanctions Director – Level 2 Payments Lead

The Services Operations Sanctions Director – Level 2 Payments Lead supports sanctions processes globally across Citi’s Services business. This function strives to a) Make Sanctions processes a competitive advantage; (b) Drive efficient, agile technology and processes (c) Full compliance to strategic operating model across Services lines of business (d) Build strong risk / controls focus, ensure minimal surprises and (e) Deliver on all targeted improvement programs.

• Manage Level 2 Payments activities at Hubs globally and ensure all processes are performed in accordance with policies, procedures and exceed OKRs laid out by the Management.
• Manage staff performance and drive continuous improvement of quality of processes and productivity targets.
• Oversee quality reviews and results, budget, policy formulation, and planning.
• Lead and drive employee engagement and career development of teams in Level 2 teams and across Services Sanctions Operations.
• Operate in a fast-paced environment that requires management of work queues, either directly or through others.
• Continuously review processes and drive operational efficiency.
• Ensure a robust risk and control framework; work closely with Risk & Control and ICRM Sanctions partners to ensure management self-assessments, corrective action plans, and other Risk and Control deliverables are completed on time.
• Work with Client Service Teams to ensure client escalations are addressed timely and such instances are minimized over time.
• Resolve highly complex and varying issues that have substantial potential impact.
• Perform proactive reviews to prevent processing issues, failures in controls, identifies root causes of issues, oversees remediation efforts, and ensures sustainability of such efforts.
• Represent Services Sanctions Operations on critical sanctions matters as required. Serves as liaison with Internal Audit, and Compliance Assurance Teams on critical Compliance issues and oversee the implementation of related remediation.
• Collaborate with internal areas including: ICRM Sanctions, Control Functions, FinCrime Functions and In-Business Risk to address compliance issues which may impact Services business, products and procedures and ensures learnings are deeply embedded across Operations teams.
• Manage multiple teams including remote teams and provide support to peers in other processing centers.
• Staying abreast of relevant changes to Citi sanctions policies, identifies impact of such changes on Services procedures and proactively works with internal teams globally to adopt such changes in manner that is consistent with policies and is sustainable on the long run.

• Experience in Transaction Banking products and handling regulatory / compliance matters; experience with influencing cross functional teams, experience in handling policies, issues and remediation.
• 10+ years of relevant regional and/or global experience in a financial institution.

• Generous holiday allowance plus bank holidays; increasing with tenure
• A discretional annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

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