Claims Examiner

The primary purpose of this role is to produce a high quality Claims work through prompt and professional contact with customers and brokers.

• Process claims document and index to appropriate claims files in the system
• Responsible for FNOL (First Notice of Loss)/ new claim files creation and registration in the system including policy verification/ upload of policy documents and determination of appropriate coverage
• Ensures loss reserves are set and maintained with timely updates of claims data into our systems, ensuring correctness of systems and file records
• Review claim files and manage proper triage allocation
• Manage and assess claims from end to end including settlement in the system, responding to customer queries, providing updates, and requesting additional information as needed
• Prepares and sends written correspondences (e.g. Acknowledgment, Settlement etc.) to brokers, claimants and others as required
• Attend to claims enquiries and feedback, maintain positive relationship with all customers, brokers, providers etc.
• Handles incoming and outbound queries from Customers and/ or Brokers
• Proactively apply claims policies and procedures including Chubb’s policy in relation to fraud, salvage, recovery, cost containment and complaints
• Attend to administrative activities (team huddles, trainings)
• Performs other related duties as may be assigned by the supervisor/s
• Immediately report potentially and confirmed Fraudulent cases, Compliance and Privacy Breaches to Management chain

• Good analytical skills and strong attention to detail
• Demonstrated strong communication skills (written and verbal) and interpersonal skills
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs
• Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized
• Sound knowledge of claims administration procedures and related systems
• Possess strong customer service behaviour

• Good analytical skills and strong attention to detail
• Demonstrated strong communication skills (written and verbal) and interpersonal skills
• Ability to organize work effectively and methodically and as a team and adjust to change driven by business needs
• Ability to maintain a high level of quality in all claims administration activities ensuring the settlement times and complaint levels are minimized
• Sound knowledge of claims administration procedures and related systems
• Possess strong customer service behaviour

Our Culture