Customer Service Representative

The main function of this role is to provide quality service to our policyholders, Regional Offices, and other departments within the Head Office, as well as working with our US counterparts.

• Analyze and Respond to Policy Holders for Life, Accident and Health products
• Process necessary documentation received to maintain accurate files
• Ensuring a high standard of customer experience is delivered
• Collaborate with Internal Teams
• Identify and Escalate Issues

• Bachelor’s Degree or equivalent work experience
• Experience in insurance industry preferred
• Bilingual in English and French (written and verbal) preferred
• Working knowledge of Microsoft Office Products Excel Word Advanced use of Outlook, Macros
• Excellent verbal and written communication and interpersonal skills
• Proven sound judgment and ability to problem solve
• Ability to prioritize and manage escalations

• 401k matching
• Health insurance
• Flight privileges

Our Culture