Director, Consumer Experience (CX) Insights

The Director, Experience Insights will play a pivotal role in shaping and advancing our consumer experience strategy.

• Lead a team of market-level analysts
• Produce and maintain analyst resources and toolkit
• Identify ongoing or emerging themes, trends, and correlations
• Manage regulatory consumer experience survey (CAHPS) programs
• Partner with leaders across the organization
• Coordinate across functional and data teams
• Assume a proactive role in driving improvement activities

• Licensure / Certification / Registration: Project Mgmt Professional License. Preferred
• Education: High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management
• Additional Preferences: Education/Work Experience: Bachelor's degree (preferably in Research, Math, or Business) with 3 years of cumulative experience OR 7 years of applicable cumulative job specific experience
• Key Attributes: Strong analytical skills, critical thinker, data storytelling, experience with customer experience data and integration with operational data, transparent communication, experience working in complex/matrixed organization, demonstrated ability to collaborate and create consensus, vendor management, innovative mindset

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need.