Claim Director, Commercial Direct Handle

This is a role focused on technical claim handling for Chubb’s Commercial Direct Handle Claims Team. In this role you will manage auto and general liability claims, both litigated and non-litigated, under both primary and excess policies. This role requires an individual to be accountable for the handling and disposition of claims including investigation, coverage determination, reserving, negotiation and settlement or trial strategies. This position will require some travel, as well as coordinating with and servicing both internal and external business partners. You will represent the company at meetings with management and business partners, as well as at mediations, arbitrations, settlement conferences and trials.

• Manage an inventory of claims involving moderate severity exposures and coverage issues
• Conduct, coordinate, and direct investigation into loss facts, damages, and risk transfer opportunities
• Evaluate coverage, liability, and damages to determine the exposure to the insured and the policy
• Demonstrate and implement effective defense, resolution, and claim strategies
• Provide superior customer service to insureds, agents, and internal business partners
• Adhere to Best Practices Guidelines
• Adhere to individual authority grants, all statutory and regulatory requirements, fair claim practices, and local compliance requirements, including examiner licensing
• Travel to conferences, mediations, and trials as necessary

• Seven or more years of experience as a casualty claim professional
• Experience with primary and excess bodily injury, property damage, and personal injury claims
• Strong background and demonstrated ability in dealing with significant coverage matters
• Working knowledge of industry best practices and procedures
• Ability to work independently and assimilate learning materials on many different subjects from various sources
• Excellent interpersonal communications and negotiation skills
• Ability to make prompt, intelligent decisions based upon detailed analyses of complex issues
• Demonstrated strong relational skills particularly in adverse or high-pressure situations

• Manage auto and general liability claims
• Represent the company at meetings with management and business partners
• Coordinate with and service both internal and external business partners

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.