Technical Support Engineer Windows User Experience

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.

• 5+ years technical support, technical consulting experience, or information technology experience OR bachelor’s degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
• Azure Virtual Desktop
• Registry
• File Storage
• User Accounts and Access Control
• Event Logs and Auditing
• Networking (TCP, IP)
• Hands-on experience in or working knowledge of some or most of the following areas:
• PowerShell/Kusto scripting
• Cloud PC / W365 deployment and management
• AVD deployment and tenant management
• FSLogix profile management
• RDS deployment and farm management
• SysInternals Tools like Procdump, procmon, RAMmap and other tools
• Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
• Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
• Traditional and Universal Print

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft is committed to empowering every person and every organization on the planet to achieve more.