Customer Care Consultant

Join us as a Customer Care Consultant to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

• Perform voice and non-voice customer service and sales
• Ensure timely update of customer interactions in CRM system
• Maintain and improve quality results
• Fulfill Contact Centre expectations
• Provide high levels of service delivery
• Resolve customers' problems, feedback, and complaints
• Promote/cross-sell company's products and services
• Maintain positive and professional working relationship
• Assist ad hoc initiatives / projects
• Contribute to Continual Improvement in Operations, Customer Journey, and Customer Experience

• Excellent telephone etiquette
• Resilient, resourceful, displays strong initiative, self-directed and motivated
• Excellent customer service and communication skills
• Strong interpersonal skills
• Fluent in oral and written English
• Enjoy problem solving
• Customer Service orientation
• Able to apply the right level detail to task and initiatives
• Relevant customer service experience in contact center environment
• Bilingual in English and Bahasa Melayu/Mandarin or Tamil

• Multi-channel (phone, email, digital) customer support
• Health insurance
• Flight privileges

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Care Consultant to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.