DSHS ESA Public Benefits Specialist 1-3

Public Benefits Specialist, with training provided

• Help people applying for public assistance services through face-to-face interactions and over the phone
• Determine eligibility for all public assistance programs by conducting interviews, obtaining information from individuals and third parties
• Process applications received online and process all case actions using the appropriate computer programs

• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs

• Benefits
• Medical flexible spending account
• Basic life insurance
• Long-term disability insurance
• Dependent care assistance
• Auto, boat, home, and renter insurance
• Employee Assistance Program
• Public Service Loan Forgiveness
• Paid holidays
• Sick leave
• Vacation (Annual Leave)
• Military Leave
• Bereavement Leave

The Department of Social and Health Services