Head of Digital Experience Capabilities

The Head of Digital Experience Capabilities at AIG leads a critical role in designing, developing, and delivering scalable, high-quality digital experience capabilities that solve complex business challenges.

• Strategic Leadership
• Set strategic direction and manage the roadmap for our digital component framework
• Prioritize new feature development and issue management of the digital component framework
• Partner with product, design, and technology leadership to create industry-leading digital experiences
• Champion innovation while maintaining the stability and reliability critical to financial services
• Lead and inspire a distributed team of UI development professionals
• Lead UI development teams to build new products and maintain existing projects
• Build a culture of innovation within a traditionally conservative industry
• Develop talent that can bridge the gap between insurance domain expertise and modern technology
• Foster collaboration and excellence across geographically distributed teams
• Translate complex insurance requirements into elegant technical solutions
• Creating High-Level Design diagrams that create alignment and direction for cross-functional technology and engineering teams
• Collaborate with design system governance to ensure compliance with both brand and accessibility standards
• Drive measurable improvements in development velocity, product consistency, and speed-to-market for insurance solutions
• Working with Agile scrum teams to drive best practices, participate in code reviews, and continuously improve development processes
• Oversee and assist development teams in executing projects on time and compliant to AIG architecture standards
• Troubleshoot complex issues and provide solutions to solve them
• Contribute to architectural decisions that balance innovation with insurance industry requirements
• Key stakeholder and approver in the application review process to ensure applications are aligned to enterprise technology standards and frameworks
• Ensure our framework meets stringent security, compliance, and performance standards
• Maintain consistent and predictable release and upgrade practices to maintain standards
• Evaluate emerging technologies for their potential to transform insurance experiences
• Maintain technical excellence while navigating regulatory constraints
• Oversee and assist development teams in executing projects within time and compliant to AIG architecture standards

• Technical leadership, operational excellence, and business acumen
• User-centered design vision and mindset
• Data-driven decision making and product performance management
• Program and stakeholder management
• Creative problem-solving and ideation facilitation
• Demonstrated knowledge of emerging technologies in modern product development and the insurance industry

• 401k matching
• Health insurance
• Flight privileges
• Total Rewards Program

AIG is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.