Patient Access Rep

Job Summary: This job is responsible for performing a variety of general administrative support duties associated with the patient intake process for the Franciscan Medical Group (FMG) outpatient clinics in accordance with established internal guidelines and procedures.

• Registers and/or checks patients in/out
• Handles and reconciles payments
• Continually monitor and reconcile issues prior to patient visit
• Processes referral orders and/or pre-authorizations
• Coordinates appointments and ancillary services
• Responds to patient questions regarding routine billing and insurance matters
• Coordinates patient instructional/education activities

• One year of customer service work experience is required, two years preferred. Healthcare or Call Center experience preferred.

• Free parking
• No nights, weekends, or organizationally recognized holidays required

CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings.