Senior Associate, Product Management - Digital Access & Servicing

Senior Associate, Product Management - Digital Access & Servicing

Are you passionate about improving operational experiences and driving efficiency? Join our CML Digital Access & Servicing team as a Senior Associate, Product Management. In this role, you will be instrumental in refining MVP requirements, identifying and executing delivery strategies, and collaborating to chart the future direction of our digital servicing initiatives. We are looking for someone who can help us reduce manual "swivel chair" activities for our Operations partners, ultimately delivering better experiences and efficiencies.

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

As part of the Product Management - Commercial Banking team, you will:

Deliver products to support the strategy and operations for a Top 10 Commercial Bank Craft strategies that equip the Bank to deliver tailored solutions for clients, build a world class team of financial advisors, and enable a market-leading operation for the origination and management of loans, treasury, and capital markets products Build “always on” technologies to increase profitability and empower associates Reduce operational risks through strengthening controls and monitoring of key processes Own the strategy and delivery of new products and features in partnership with technology teams and collaborate with Product, Tech, and Design partners in the ecosystem to deliver shared outcomes

Capital One Product Framework:

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

Bachelor’s degree or military experience At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

Bachelor’s degree in computer science or engineering 1+ years translating business strategy or analysis into consumer facing digital products 1+ years of experience working on core product platforms powering digital experiences 1+ years working with cross functional teams as a product owner in an agile development process

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $99,100 - $113,100 for Sr. Associate, Product Management McLean, VA: $109,000 - $124,400 for Sr. Associate, Product Management Richmond, VA: $99,100 - $113,100 for Sr. Associate, Product Management Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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How We Hire We take finding great coworkers pretty seriously. Step 1 Apply It only takes a few minutes to complete our application and assessment. Step 2 Screen and Schedule If your application is a good match you’ll hear from one of our recruiters to set up a screening interview. Step 3 Interview(s) Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you. Step 4 Decision The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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• Refine MVP requirements
• Identify and execute delivery strategies
• Collaborate to chart the future direction of digital servicing initiatives

• Bachelor’s degree or military experience
• At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering

• 401k matching
• Health insurance
• Flight privileges
• Long term incentives (LTI)
• Cash bonus(es)