Knowledge Management and Training Specialist - Management Analyst 3

Knowledge Management and Training Specialist - Management Analyst 3

• Creating role-based training and knowledge management materials
• Working closely with the CORE project training team and business owners
• Writing and proofreading knowledge management content
• Enhancing knowledge management materials through the strategic use of visuals, graphics, lists, video, etc.
• Collaborating with other content authors
• Providing writing, editing, and design support to other content authors
• Publishing approved training content packages
• Contributing to the management of training and knowledge management repositories and governance activities
• Providing end-user software training, coaching, tier one support, and Q&A support
• Establishing and maintaining regular two-way communication with business owners, team members, and the project team

• Proven experience performing technical writing responsibilities
• Proven experience in identifying problems, analyzing business, management or technology needs
• Demonstrated experience in planning, supporting, or implementing business process improvement or organizational change efforts
• Strong written and verbal communication skills
• Excellent critical thinking skills
• Demonstrated ability to create and/or interpret complex business process maps
• Demonstrated ability to clearly explain complex ideas
• Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint
• Demonstrated proficiency in the following competency areas: Customer Focus, Researching and Gathering Information, Analysis, Communication, Teaching and Training, Managing Change, Consultation, Functional and Technical Skills

• Health insurance
• Deferred Compensation Program
• Student loan forgiveness
• Flexible work schedules
• Infants at Work Program
• Tuition reimbursement
• Access to LinkedIn Learning
• Commitment to team member safety and wellness
• Community involvement and charitable giving opportunities
• Commute Trip Reduction Program
• Free Parking & EV Chargers available

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