Delta Vacations Senior Analyst, Digital Channels

Delta Vacations, a Delta Air Lines Company, is seeking a Senior Analyst, Digital Channels. They will extract, synthesize, and analyze data to inform business strategy, improve customer experience, and achieve company objectives. This role partners closely with multiple departments to identify actionable insights that translate into practical business solutions that make a tangible impact.

• Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting.
• Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends.
• Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to collaborators across the organization.
• Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and committed solutions.
• Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware.
• Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, marketing, sales, revenue, finance, customer experience, and reservations and support teams, among others.

• Must possess strong analytical skills.
• Define problems, collect data, establish facts, draw valid conclusions, and solve problems in a timely and accurate manner while demonstrating sound judgement and reasoning skills.
• Perform work that is varied and may be somewhat difficult in nature.
• Prioritize and successfully manage multiple projects and deadlines simultaneously.
• Demonstrate exceptional written and verbal communication skills to convey insights and recommendations clearly to diverse audiences, including leadership, teams, and customers.

• Competitive salary
• Profit-sharing program
• Recognition
• Performance incentives
• 401(k) with generous company contributions up to 5%
• Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks

Delta Vacations, a Delta Air Lines Company, is a leading provider of travel services and solutions. We offer a wide range of travel products and services, including vacation packages, travel insurance, and travel planning.