Network Partner Relationship Manager, Multinational

Network Partner Relationship Manager, Multinational

• Proactively manage renewal portfolios and new placements
• Support the renewal and/or new program design process
• Understand and overcome any obstacles for timely and successful delivery of service
• Promote & support Network Partner engagement with local clients & /or brokers
• Actively engage and collaborate with the Global Network Partner Operations & Performance Manager
• Drive improved Network Partner & E2E MN Service metrics
• Optimize use of designated tools & technology
• Enhance reconciliations, collections & remittance/export of funds
• Negotiate, agree and document Reinsurance, Service, Delegated Claims Authority, Technology Access, Branding and/or any other Agreements targeted by AIG
• Partner with Global MN Product Leads to localize, agree and maintain AIG approved Network Partner local product capability, wordings and endorsements
• Lead coordination, conduct, documentation, and implementation of agreed actions associated with Performance Management & Governance
• Proactively identify upcoming changes in local legislation / regulation in assigned territories
• Assume the role of internal and external technical subject matter expert on Multinational Network Partner fronting arrangements, program structuring, country issues and problem solving across the AIG network
• Deliver & participate in multinational network partner training as necessary
• Act as primary point of accountability for territory and partner specific stakeholder mapping
• Support AIG Claims Organization’s understanding of, and engagement with, assigned Network Partners
• Facilitate claims related training for Network Partners
• Partner capabilities across AIG and externally as part of AIG’s Integrated Network and Multinational Value Proposition
• Optimize the value of network partnerships across assigned territories
• Conduct Opportunity Reviews and prepare Network Optimization Plans
• Actively engage and collaborate with the Global Network Partner Operations & Performance Manager, Regional Service Delivery Managers, Field Operations, AIG Home Office Collections, Claims, Accenture, AIG Producing Office’s (underwriters, multinational, distribution, claims, collections, risk, NP Champion’s and/or other colleagues if/as needed)

• Commercial insurance experience, preferably client servicing (broker or company background)
• Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
• Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers
• Strong written & verbal communication and interpersonal skills
• Highly motivated and ability to work autonomously and on own initiative
• Ability to handle multiple priorities, and meet tight deadlines / SLAs
• Ability to clearly articulate ideas and influence outcomes
• Ability to motivate others to achieve common goal; proven record of being a team player
• Collaborative with ability to build strong relationships with key internal and network partner stakeholders
• Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements

• Total Rewards Program
• Health insurance
• Flight privileges

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers