Recovery Technician

Join us as a Recovery Technician to take on key responsibilities within a world-class claims function. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

• Reviewing of claim files to determine if successful recovery is feasible including investigations and evaluation of liability issues and the proactive follow up with all relevant parties.
• Telephone negotiation with third parties to establish/negotiate liability and quantum decisions within agreed handling authority, across all lines of business; to be able to document and articulate reasons for the agreed decision, including relevant case law and economic considerations.
• To be aware of and protect AIG and customers’ interests, including handling conflicts of interest and anticipating and raising awareness of issues that may impact the business.
• Training of claims personnel in recovery recognition and procedures.
• Provide support to wider Recovery activities to include management of vehicle salvage sales and insured deductibles.
• Taking and reviewing referrals from other members within the Recovery Team.

• Excellent written and verbal communication skills
• Confident telephone manner
• Proven liability negotiation skills
• Excellent knowledge of MS Office
• Exceptional customer service skills
• Good organisational skills
• Comprehensive end-to-end understanding and/or claims handling experience
• Previous recovery experience is desirable

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.