Strategic Program Manager

Strategic Program Manager

• Manage projects end-to-end, to deliver business outcomes
• Direct a professional staff of project managers or stakeholders on multiple highly complex programs
• Design and work with the COOs to implement a Continuous Improvement program
• Acts as SME for engagements in the areas of project management, change management/transformations, operational excellence, solution development, and quality assurance
• Prepares and tracks budgets, project plans, and staffing plans
• Ensure early detection of project issues and risks with early identification of mitigation strategies and stakeholder communication and engagement
• Builds, drives, and manages relationships with our senior internal business leaders and ensures their continued alignment, engagement, and achievement of business outcomes
• Provides project and program status to executive management providing recommendations as needed
• Engage with key stakeholders including partners and vendors where key delivery areas may be outsourced
• Coordinates and plans with interdependent teams across Business, Operations, Finance, Human Resources, Legal & Compliance, Technology, and PMO organizations
• Act as a change agent and a champion leading and driving the change
• Invested in the development of a future state that will raise the bar on the service experience delivered to our end customers
• Data driven decision maker who utilizes data to direct decision making
• Identify and manage timely and effective resolution of any issues that surface during the handling of all assigned duties
• Track and report implementation activity results in a “real time” fashion via internal Implementation databases and reporting tools
• Conduct lessons learned at the end of each implementation phase for continuous improvement purposes
• Develop and execute plans to improve customer satisfaction and overall quality
• Is proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken
• Model and coach others on Operational Excellence
• Identify gaps and facilitate training needs within the team

• 10+ years of experience as a proven leader with ability to influence and partner with internal and external stakeholders to deliver on Transformation and Continuous Improvement vision and objectives
• Lean / Six Sigma & Agile project management certification and experience preferred
• Project delivery experience in Insurance is preferred
• Metrics oriented, with a track record of delivering value-added solutions
• Excellent written and oral communication skills with internal and external stakeholders
• Inclusive leader who fosters a culture of diversity and inclusion
• BA/BS degree required
• MBA/MS/Professional degree preferred
• Strategic thinker with experience and a passion for driving results
• Self-starter that is comfortable working in a dynamic program environment that includes a degree of ambiguity
• Analytical, creative thinking combined with quantitative and relationship building skills
• Ability to analyze data, determines root cause, and provides and/or develops an appropriate solution for resolution
• Demonstrated experience managing multiple and competing priorities
• Proactive problem-solving ability with solutions-oriented attitude
• Ability to work independently within a team environment and make decisions while considering client requirements
• Ability to travel on occasion as needed

• 401k matching
• Health insurance
• Flight privileges
• Total Rewards Program
• Volunteer Time Off and Matching Grants Programs

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions