Manager, Utilities Maintenance (Electrical, HVAC, Plumbing)

Job Summary: Manage maintenance personnel, activities, and budgets in assigned area of responsibility, including all labor and non-labor resources to maintain superior show quality and customer satisfaction. Support initiatives to continuously improve guest and employee safety. Major Responsibilities: Manages all aspects of the facilities maintenance program within assigned area of responsibility, including planned, quick call, discretionary, and emergency repair work, as well as comprehensive asset life-cycle management. Develops and refines maintenance standards and maintains all OSHA and Universal Quality Standards. Manage staff by providing leadership, coaching, mentoring, career development, performance management, and recognition. Plans, prepares, and manages assigned capital and expense budgets. Secure reliable and cost-effective contracted services via scope development, competitive bidding, and contract oversight. Establish and maintain relationships across departments to ensure highest standards of guest experience, show quality, and operational readiness. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• Manages all aspects of the facilities maintenance program within assigned area of responsibility, including planned, quick call, discretionary, and emergency repair work, as well as comprehensive asset life-cycle management
• Develops and refines maintenance standards and maintains all OSHA and Universal Quality Standards
• Manage staff by providing leadership, coaching, mentoring, career development, performance management, and recognition
• Plans, prepares, and manages assigned capital and expense budgets
• Secure reliable and cost-effective contracted services via scope development, competitive bidding, and contract oversight
• Establish and maintain relationships across departments to ensure highest standards of guest experience, show quality, and operational readiness
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• Associate’s Degree (AA) or equivalent from two-year college or technical school required
• Bachelor’s degree from a four-year college or university in management or technical discipline preferred
• 7+ years’ experience of construction, operation, and maintenance management of a large (500+ acres) Theme Park
• 5+ years of extensive experience in maintenance management of a Theme Park or other relevant experience is required with 5+ years of direct supervisory responsibilities

• Support initiatives to continuously improve guest and employee safety
• Manage staff by providing leadership, coaching, mentoring, career development, performance management, and recognition
• Plans, prepares, and manages assigned capital and expense budgets
• Secure reliable and cost-effective contracted services via scope development, competitive bidding, and contract oversight
• Establish and maintain relationships across departments to ensure highest standards of guest experience, show quality, and operational readiness
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

Universal Orlando Resort is a world-class resort that offers a unique and immersive experience for our guests. We are committed to providing our employees with equal opportunity for learning and personal growth, and we strive to create a work environment that is fun, engaging, and rewarding.