Facility Operations Center Technical Team Lead, ADC InfraOps FOC

The Facility Operations Center Technical Team Lead is responsible for ensuring that the FOC team is operating at peak efficiency. This involves auditing/refining day-to-day processes and event response, conducting data center infrastructure training and drills, providing on-call event support, analyzing data and alarms, writing reports, and conducting assessments.

• Oversee the day-to-day use and operation of our data center systems monitoring platform.
• Understand the scope, impact, and expected alarms of planned work at the data centers.
• Operate independently with limited direct management.
• Act as an escalation point for FOC engineers and participate in an on-call rotation.
• Perform alarm analysis and trending during planned and unplanned activities.
• Complete audits on planned and emergency work.
• Provide consistent training and guidance to FOC engineers.
• Refine existing processes and create new standard processes for FOC engineers and Team Leads.
• Communicate complex technical information to a non-technical audience.
• Routinely analyze alarms and work with partner teams to identify efficiencies and patterns.
• Drive projects with moderate complexity.
• Responsible for conducting drills that are region, building, or design specific and identify team/individual growth opportunities.
• Establish performance benchmarks and conduct audits to drive effectiveness.
• Subject matter expert for data center infrastructure.
• Work outside normal business hours to support the 24/7 operation of the FOC.
• Some travel required.

• Current, active US Government Security Clearance of Top Secret with SCI eligibility or above
• 3+ years of technical support experience, or Bachelor's degree in engineering or equivalent
• 3+ years with electrical, mechanical, and controls systems and experience documenting technical customer issues

• 401k matching
• Health insurance
• Flight privileges
• Equity
• Sign-on payment
• Other benefits

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