Global Warranty Business and Client Operations Analyst

The role of the Global Warranty Business and Client operation specialist is critical to our day-to-day operations and will have ownership over all reporting and analysis for assigned countries (and/or) programs. The role is to ensure the right controls are in place for all processes and activities related to monthly reconciliation of the business.

• Support and develop Standard Operating Procedure & Controls documentation connected to operating model/process improvement initiatives.
• Collaborate with Operations leadership to define business requirements for a project or a process improvement.
• Ownership of monthly Premium Booking/Collections reconciliation for specific countries, regions or programs assigned.
• Identify root causes and solutions; work with Operations leadership, SMEs and support staff to define short- and longer-term required improvements.
• Work with Operations counterparts & business leadership to ensure requirements are accurately captured.
• Facilitate system updates, collaborate with cross-functional teams and support user acceptance testing to ensure that solutions meet the business needs.
• Contribute to project documentation such as business process documentation and other process workflow diagrams as required.
• Support assigned business as usual and recurring standard processes, including new product introduction, product pricing revisions, system error reviews & corrections and quarterly business reviews.

• Experience with technical tools leveraged in operations, IT and project management, specifically: SQL, Excel, Jira & database experience.
• Bachelor's degree in business administration, computer sciences, or work experience equivalent
• 6+ years of experience in operations in the Warranty space.
• Excellent time management, communication and organizational skills.
• Experience supporting requirements gathering, analysis and documentation.
• Strong analytical and problem-solving skills, with the ability to execute effective operational plans.
• Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization.

• Global Warranty Business and Client Operations Analyst
• Excellent time management, communication and organizational skills
• Strong analytical and problem-solving skills, with the ability to execute effective operational plans
• Proven ability to work effectively with internal and external stakeholders at all levels of a large-scale organization

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.