Xfinity Retail Service Associate - Sandy Springs

Responsible for supporting a world class sales and service experience. Has mobile service experience, organized, detail and action-oriented individual who operates with a customer-first mentality.

• Takes a customer-first approach with all interactions and is well prepared to demonstrate company technology to new customers to ensure they know the basics and encourage them to return to the store.
• Provides mobile post sale support including but not limited to device set up and data transfers.
• Acts as primary mobile escalation lead in scenarios when team members require mobile Tier 2 Support.
• Empowers and coaches team members to resolve mobile service issues using Xfinity Mobile 360 and avoid escalations when appropriate.
• Serves as product ambassador to peers and customers.
• Assists the leadership team with physical and serialized, cycle and non- serialized inventory counts and looks for improvement opportunities.
• Assists with reverse logistics, shipping returns, upgrades, trades, etc.
• Assists with receiving inventory and properly stocking the back of store to standards.
• Assists with Buy Anywhere Pickup in Store (BAPIS) tasks and actively seeks improvement opportunities.
• Assists with merchandising resets.
• Constantly scans the sales floor to ensure counters, devices, accessories, and walkways are accessible, clean, and functioning and reports to leadership when exceptions are found.
• Greets and triages customers ensuring they connect to a sales consultant in a timely manner, and direct customers to product demonstrations and experiences.
• Ensures the front of store is welcoming with clean and fully functioning demo devices and accessories.
• Completes training requirements and actively engages in team huddles and team learning.
• Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
• Able and willing to perform operational and administrative tasks including pulling daily reports for the Store management.
• Complies with all company and retail operational policies and procedures.
• Must be able to carry and lift to 25-pound boxes, stand, and move about the store constantly.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

• Has mobile service experience, organized, detail and action-oriented individual who operates with a customer-first mentality.
• Works with moderate supervision/guidance.
• Is accountable for individual results and impact on team.

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support

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