Senior Program Manager

The Senior Program Manager is primarily responsible for managing the activity and performance of the Venn program(s) with key client(s) identified by management. This role will serve as the point of contact and liaison to the client, suppliers and the Vendor Management Systems (VMS) partner(s).

• Program Management - 80%
• Serves as liaison between client and key Suppliers.
• Works with Client to understand and document needs and upcoming demand.
• Communicates full details of Client, processes, and staffing needs with Suppliers.
• Manages the entire VMS process from requisition to credentialing to accounting to ongoing performance for each need.
• Ensures facilitation of all workflow steps occur within the VMS and are progressing timely.
• Helps train and support all users of the VMS and Venn program.
• Reviews provider presents to ensure all requirements have been fulfilled and complete.
• Constant communication with the Suppliers and external clients.
• Manages and communicates any and all changes in requirements, requisitions, schedules, rules of engagement.
• Ensure compliance with all contracts and key performance indicators.
• Works with VMS partner to ensure effectiveness, support, and evolution of capabilities.
• Creates a monthly overview of account activity.
• Ensures timely timekeeping approvals and process; ensure invoice accuracy, timely approvals and accounting terms; report any concerns and issues and help to resolve.
• Provides reporting and conduct client reviews regarding at minimum program utilization, process effectiveness, forecasting, issues and opportunities.
• Meets regularly with client and suppliers to provide status updates and feedback on providers.
• Participates in meetings with the executive team and provide updates on the client programs.
• Works with leadership to develop and implement program roadmaps and business plans for clients.
• Assists with RFP requests for new Venn business.
• Serves as an escalation contact on the team for internal and external issues

• Bachelor’s degree preferred
• 5+ years of account management experience with 2+ years with MSP or large client.
• Previous locum tenens experience preferred.
• Healthcare sales experience preferred but not required.

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions).
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance).
• Paid parental leave.
• Company sponsored 401k plan with company matching.
• PTO that accrues at a rate of 15 days/year for 1st year and continues to increase with tenure.

Jackson Healthcare is a family of highly specialized healthcare staffing, search, and technology companies. Our mission is to improve the delivery of patient care and the lives of everyone we touch.