Learning Program Manager - Inflight

The Learning Program Manager is a resourcefu l problem-solver who manages training programs such as our Inflight Initial Program and ensures measurable results without unnecessary complexity.

• Intake and triage new learning requests, evaluating scope, value, cost, and alignment with business goals
• Maintain and update learning programs using a lean, value-driven approach—cutting redundant or low-impact content
• Manage projects end-to-end using simple, effective project plans, ensuring on-time, on-budget delivery
• Use LMS to administer programs, track learner progress, manage compliance, and generate reporting
• Communicate effectively with internal stakeholders through Microsoft Outlook and Teams, keeping coordination tight and focused
• Identify opportunities to automate tasks, streamline workflows, and reduce manual work using tools like Jira or LMS features
• Track, document, and escalate risks proactively—mitigating potential issues before they impact delivery
• Monitor and manage program performance and resource usage to ensure cost-efficiency and measurable outcomes
• Continuously seek ways to improve process, reduce waste, and drive smarter execution across learning operations

• Strong working knowledge of learning management systems (LMS) and their practical use for program delivery, tracking, and reporting
• Proficient in project management tools (e.g., Jira, Trello, Smartsheet) for planning, tracking, and driving learning initiatives
• Skilled in Microsoft Outlook and Teams for communication, scheduling, and collaboration
• Ability to identify process inefficiencies and implement automation or streamlined solutions
• Ability to manage multiple projects or programs simultaneously without added complexity
• Clear, concise communicator who can align teams and stakeholders without over-communicating
• Ability to assess project and program value, eliminating low-impact efforts and focusing on ROI
• Strong organizational skills with the ability to prioritize and execute with minimal waste
• Analytical mindset to use feedback, data, and performance metrics to inform decisions

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.