Mid Market Account Manager

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.

• Execute full sales cycle including qualifying, negotiating, and implementing new contracts to grow market share
• Build and executes a strategic territory plan in order to optimize revenue growth opportunities and minimize revenue risk
• Build and present a compelling story to C-suite level stakeholders in order to position Southwest Airlines as a preferred partner to optimize market share
• Align contracts terms and solutions to the goals and priorities of the Customer
• Implement traveler engagements that drives action that supports the goals on the contract and partnership
• Analyze customer or third party travel data and works collaboratively with the Mid Market Sales Team and Sales Performance & Insights Team to align the right solutions with each account to drive incremental sales
• Consult with Customers and Presents self-formulated recommendations for complex problems to solve complex problems within a travel program
• Conduct quarterly business reviews to keep Customers accountable to terms and create forward looking action plans
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support
• Drive revenue growth, contract compliance, and loyalty engagement through customized strategic campaigns during contract term in collaboration with Team
• Represent Southwest Airlines and Southwest business at industry events and presents to large audiences
• May perform other job duties as directed by Employee’s Leaders

• Knowledgeable on the airline industry and competition, specifically regarding corporate travel options for mid-size accounts
• Knowledge of sale cycle and selling techniques
• Skilled in communication both verbal and written
• Skilled in sales positioning and negotiation techniques
• Skilled in Microsoft excel
• Ability to recognize value-creating opportunities through effective account qualification and discovery
• Ability to identify a Customer's objectives and align solutions to overcome barriers and drive sales
• Ability to presenting to large audiences including C-suite
• Ability to confidently represent Southwest and the Team in cross functional internal and external projects and meetings
• Ability to prioritize manage an account portfolio and handle multiple situations simultaneously

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.