Financial Counselor

The Financial Counselor is responsible for communicating with insurance companies and other payers (as well as patients) to assure their accounts are current and complete.

• Screen all patients coming in for day's appointments for overdue balances
• Discuss over-due insurance balances with patients and get them involved in resolving of these balances
• Screen patients who may be Medicaid eligible and direct them (or, very often, their family members) to the proper agencies to acquire Medicaid and/or charity
• Answer questions from patients regarding their billing statements, their EOBs and any patient balances and resolves billing problems, correcting accounts when appropriate
• Obtain medical records or other required documentation to assure timely payment of the account
• Take calls from insurance companies and physicians offices regarding billing issues
• Researches and accurately updates information when working the pre-collection report

• High school graduate or equivalent
• Ability to communicate in English
• Minimum 2 years of medical billing experience
• 1 year of ICD-9, CPT-4 and HCPCS coding experience

• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Pet Insurance

AdventHealth is a faith-based health care organization that provides individualized, holistic care to the communities we serve.