Senior Application Engineer – Global Ticketing Platform
Universal Orlando Resort
Orlando, FL, U.S.
Regular (Full-Time)
Posted Oct 16, 2025
Regular (Full-Time)
Compensation
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About the role
The Senior Application Engineer – Global Ticketing Platform role is responsible for delivering technology solutions that support the Ticketing platforms across Universal Destinations & Experiences (UDX).
Responsibilities
- Lead Ticketing efforts for upgrades, enhancements, and Tier 2 troubleshooting for all ticketing software systems at all Digital & Technology locations throughout UDX.
- Drive meetings with business partners and vendors to communicate strategies, deployments, and troubleshoot issues.
- Review new project and enhancement requirements to provide timely and meaningful feedback.
- Resolve complex challenges and propose new solutions.
- Troubleshoot, analyze logs, replicate errors, determine root cause, and communicate findings.
- Liaise with other technical teams to assist in resolving problems with software products and/or configuration of hardware components.
- Design, run and monitor test cases on new and existing applications for the purposes of correcting errors, isolating areas for improvement and general debugging.
- Build and maintain software system configuration of supported applications while adhering to defined standards.
- Create and maintain application documentation for all software applications including evolving processes.
- Provide knowledge transfer to the team.
Requirements
- Bachelor’s degree in MIS, Computer Science, Information Technology, Business.
Benefits
- Competitive compensation package
About the Company
Universal Orlando Resort is a leading theme park and resort destination in Orlando, Florida.
Job Details
Salary Range
Salary not disclosed
Location
Orlando, FL, U.S.
Employment Type
Regular (Full-Time)
Original Posting
View on company website