Senior Application Engineer – Global Ticketing Platform

The Senior Application Engineer – Global Ticketing Platform role is responsible for delivering technology solutions that support the Ticketing platforms across Universal Destinations & Experiences (UDX).

• Lead Ticketing efforts for upgrades, enhancements, and Tier 2 troubleshooting for all ticketing software systems at all Digital & Technology locations throughout UDX.
• Drive meetings with business partners and vendors to communicate strategies, deployments, and troubleshoot issues.
• Review new project and enhancement requirements to provide timely and meaningful feedback.
• Resolve complex challenges and propose new solutions.
• Troubleshoot, analyze logs, replicate errors, determine root cause, and communicate findings.
• Liaise with other technical teams to assist in resolving problems with software products and/or configuration of hardware components.
• Design, run and monitor test cases on new and existing applications for the purposes of correcting errors, isolating areas for improvement and general debugging.
• Build and maintain software system configuration of supported applications while adhering to defined standards.
• Create and maintain application documentation for all software applications including evolving processes.
• Provide knowledge transfer to the team.

• Bachelor’s degree in MIS, Computer Science, Information Technology, Business.

• Competitive compensation package

Universal Orlando Resort is a leading theme park and resort destination in Orlando, Florida.