Claims Vendor Manager Process Lead

The Claims Vendor Manager (CVM) Process Lead will efficiently manage the processing of vendor documents and records created as part of the governance and compliance regime for EMEA CVM. The role will also oversee the operation, maintenance, and change management of vendor tools (T360 & VAT). Additionally, the role will centralize vendor-owned elements of loss fund oversight.

• Vendor Tools Management: Maintenance of the VAT (super user), Coupa, and basic T360 activity and inquiries.
• Audit Management: Management of audit activity, working with CVMs to close open action points and issues.
• Claims Vendor Committee Support: Support the evolution of the Claims Vendor Committee, working with the Head of Vendor Management.
• TPCR Review Ownership: Ownership of TPCR initial and cyclical review activity, working closely with the vendor onboarding lead.
• Onboarding and Contract Management: Management of M7 activity associated with onboarding, including recording and reporting of new contracts and vendors into the VAT.
• Loss Fund Oversight: Supports the claims function, Chubb Treasury, and Finance in reconciling and repatriating redundant funds.
• Performance Management: Maintenance of the CVM performance management plan, updating the meeting tracker, and producing periodic reports on progress and outputs.
• Training Coordination: Coordination and publishing of annual and ad hoc training content and plans for CVM.
• Regional and Cross-Functional Collaboration: Liaise with regional functions and COG as required to support specific one-off initiatives and projects.
• Pricing and Financial Oversight: Maintenance of pricing tables for AP/TPA.
• Promotional and Communication Management: Production of promotional collateral for internal use with vendor stakeholders.
• Process Improvement: Identifying process improvements in operational activity and maintaining a log of all EMEA vendor guidance material.

• Bachelor’s degree or equivalent qualification.
• Approximately 2 years of commercial experience, ideally in a professional or corporate environment.
• Willingness to learn and develop knowledge of the insurance industry, including regulatory and compliance frameworks.
• Advanced level in English (C1) is a must.
• Native/Bilingual proficiency in any European language (Spanish, Italian, French, German, Dutch, etc.) is required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with data visualization tools such as QlikSense.
• Familiarity with systems and programs relevant to vendor management (e.g., VAT, T360, Coupa) is an advantage.
• Strong planning, problem-solving, and organizational skills.
• Confident, decisive, and results-oriented.
• Creative, adaptable, and able to influence and negotiate effectively.
• Builds strong client relationships and collaborates well in teams.
• Committed to self-development and supporting others.

Benefits information not provided in this listing.

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