Management Analyst 5 - INTERNAL ONLY

Management Analyst 5 - INTERNAL ONLY

• Lead analytical support for CSVS programs, focusing on Strategic Planning, Management Analysis, Consultation, and Reporting.
• Develop, implement, and provide visibility of performance metrics using Lean visual management tools to track effective operation and service delivery.
• Analyze data to offer management alternatives and recommendations for improving Customer Satisfaction, Team Satisfaction, and Financial Health.
• Contribute to the development and updating of divisional and program policies, procedures, budget strategies, and digital content for internal and external customers.
• Lead the planning and deployment of CSVS business systems—overseeing the entire lifecycle from identifying business and system requirements through procurement, development, change management, and resource coordination.
• Act as the CSVS representative for cross-entity business analysis teams, collaborating with public and private partners, and presenting key findings and recommendations to executive management.
• Serve as a key system administrator and Access Control Supervisor (overseeing systems like Everbridge and Genetec Security Center Synergis) to ensure accurate data collection and guarantee the systems meet the division's security and operational needs.
• Supervise assigned staff, providing leadership, professional development, and timely performance management to ensure successful team operations and growth.
• Provide essential Division administrative support to the CSVS Deputy Assistant Director, managing responsibilities such as contract management, purchasing, and serving as the Public Records Coordinator.

• Bachelor’s degree in emergency management, business administration, public administration, or related field.
• Five (5) years of demonstrated experience in two (2) or more of the following areas: conducting research, analyzing policies, laws, rules, or regulations, conducting business analysis and developing requirements, leading business projects, managing business operations, business policy development.

• Salary
• Health insurance
• Paid leave
• Retirement plan
• Employee assistance program
• Public Service Loan Forgiveness
• Holidays
• Sick leave
• Vacation (Annual Leave)
• Military Leave
• Bereavement Leave
• Leave Sharing
• Parental Leave
• Leave Without Pay

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future.