Senior Customer Partner Engagement Manager (CPEM)

Senior Customer Partner Engagement Manager (CPEM) | Microsoft Careers

• Customer and Partner Engagement
• Proactively plan and manage Health & Life Sciences Corporate Vice President (CVP) engagement with customers and partners
• Use leadership direction and industry trends to advocate for and influence sponsorship
• Define and communicate the vision and strategy for change
• Partner with Human Resources (HR) to drive training, reskilling, and role mapping
• Provides subject matter expertise to collect and evaluate success criteria and performance metrics
• Run and effectively triage process for all customer engagement requests from the field
• Coordinate and manage to closure all customer escalations directed towards the CVP
• Plan and support customer and partner visits to the Microsoft Executive Briefing Center
• Ensure all executive engagements/field visits at CVP level and above are run smoothly
• Leverage monthly business review revenue (MBR) to drive strategic and overall performance decisions
• Act as a single point of contact aligning with local teams and stakeholders
• Coach account teams on executive engagement strategy
• Actively participate in the Americas Customer Engagement and Communication Community

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management OR Frontline technology Sales or professional services sales experiences
• 2+ years of experience driving sales or business development with technology executives

• Industry leading healthcare
• Educational resources
• Discounts on products and services
• Savings and investments
• Maternity and paternity leave
• Generous time away
• Giving programs
• Opportunities to network and connect

Microsoft is an equal opportunity employer