Claims Operations Lead

The Claims Operations Lead works directly with the insured, service contractors, clients, and other internal and external stakeholders to support the Warranty claims team.

• Answer incoming phone calls, emails, and other correspondence concerning insurance claims.
• Ability to interface with the insured and other stakeholders concerning claims related matters.
• Ask the right questions about the claim, evaluating each request to determine if AIG should approve or deny a claim.
• Adjudicate and settle claim according to fair claims practices.
• Be familiar with state statues concerning claims practices.
• Train, mentor, and coach other claims agents to support the adjusting and settlement practices.
• Audit claims files and authority use of other Agents to ensure claims best practices are being follower.
• Maintain knowledge of industry and asset coverage types.
• Handle research assignments and reporting as delegated by management.
• Maintain good working relationship during all contacts with clients, even during difficult conversations.
• Answer claims and coverage questions from other departments.
• Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
• Act professionally at all times.
• Perform additional duties and work as assigned.

• 2+ years of P&C adjusting experience.
• A record of providing outstanding customer service.
• Excellent verbal and written communication skill.
• Experience in conflict resolution, or the ability to de-escalate tense situations, and comfortable in a role that requires some negotiations.
• High School Diploma or equivalent required.
• Analytical skills and the ability to search the internet for answers and market data.
• Results oriented, and able to work well under pressure.
• Excellent organizational skills- flexible with moving from project to project while keeping track of progress.
• Professionalism and demonstrate and maintain strong ethics.
• Effective written and verbal communication skills.
• Basic Excel, Word, and Outlook skills.
• Great interpersonal communication.
• Ability to consistently meet deadlines.

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a leading global insurance organization.