Client Policy Servicing Processor

Process all insurance policy submissions and service requests which include but not limited to new business, renewals, endorsements and cancellations in policy administration systems according to turn around time and standard set. Carry out all services in a professional manner demonstrating a high degree of quality and accuracy at all time and contribute towards improving Service Survey Net Promoter Score (NPS).

• Process all insurance policy submissions and service requests
• Carry out all services in a professional manner
• Demonstrate high degree of quality and accuracy
• Contribute towards improving Service Survey Net Promoter Score (NPS)
• Demonstrate high degree of integrity and confidentiality
• Handle inquiries from customers and internal/external stakeholders
• Proactive in discovering and voicing out opportunity for service and process improvement
• Accountable for meeting individual (KPIs) and team goals
• Drive self-learning and development
• Perform Claim document scanning into One View system
• Handle physical documents and send to offsite storage
• Make outgoing calls to customers on policy related matters

• Minimum high school or diploma holder
• Excellent listening, verbal and written communication skills
• Computer literacy and ability to navigate through multiple systems
• Possess customer service mindset, able to think critically, detail oriented and creative problem solver
• Strong work ethic, ability to multitask and work under pressure in a fast pace, evolving and demanding work environment
• Team player with positive attitude
• Flexible to work staggered work hours, lunch breaks and during holidays when necessary

• 401k matching
• Health insurance
• Flight privileges

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.