DSHS ESA Customer Service Specialist 2

We are currently seeking a Customer Service Specialist 2 to join our team here at the Department of Social and Health Services (DSHS) in Lakewood, WA.

• Interact positively and respectfully with external and internal customers
• Respond promptly to customer inquiries
• Issue EBT cards, bus passes, gift cards, and vouchers to customers
• Maintain accurate logs for negotiables
• Interpret agency policy and procedures and resolve issues
• Provide guidance and general information services for all customers

• An Associate degree AND Two years of experience providing assistance to customers regarding inquiries, complaints, or problems
• A Bachelor's degree; OR Equivalent experience providing assistance to customers regarding inquiries, complaints or problems

• Interact positively and respectfully with external and internal customers
• Respond promptly to customer inquiries
• Issue EBT cards, bus passes, gift cards, and vouchers to customers
• Maintain accurate logs for negotiables
• Interpret agency policy and procedures and resolve issues
• Provide guidance and general information services for all customers

The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work.