Training Analyst

The Training Analyst I is responsible for implementing standardized clinical, revenue cycle, and practice operations training strategies for AdventHealth Medical Group. The Analyst will collaborate with the Physician Enterprise Training Delivery Manager and medical group leadership to identify, assess, prioritize, and address training and development needs among practice staff. The Analyst will carry out suitable training initiatives that result in standard, efficient, and sustained adoption of technologies used within AdventHealth Medical Group. The Analyst will maintain objectivity by assessing and prioritizing training needs based on performance and compliance with specific training plan goals and targets. Successful candidates will maintain and display subject matter expertise in EHR, ancillary applications, and standard workflows to operationally support Physician Enterprise and regional initiatives. The Analyst will collaborate with others to ensure that content is developed and constantly refined to improve outcomes, and to ensure that the education delivered supports process improvement and optimization targets identified by the organization. The Analyst will need to build and maintain effective relationships with medical group customers as well as peers and other individuals that support effective technology adoption and operational efficiencies at the designated practices. The Analyst will collaborate with clinical, financial, operations, access, and other teams to ensure the designed training strategies and education programs support best practice workflows.

• Implement standardized clinical, revenue cycle, and practice operations training strategies
• Collaborate with Physician Enterprise Training Delivery Manager and medical group leadership
• Assess, prioritize, and address training and development needs among practice staff
• Maintain objectivity by assessing and prioritizing training needs
• Develop and deliver training initiatives
• Maintain subject matter expertise in EHR, ancillary applications, and standard workflows
• Oversee the provision of multidisciplinary education and training
• Evaluate workflow to assist staff with best practice implementation and sustainment
• Collaborate with others to ensure content is developed and refined
• Build and maintain effective relationships with medical group customers and peers
• Participate in strategy, delivery, and implementation efforts of Physician Enterprise and regional operational projects
• Actively participate in best practice sustainment efforts
• Manage ServiceNow ticket queue to identify, troubleshoot, and track issues
• Work in cooperation with various team members to deliver highly effective training and support

• Associate degree, certificate, or 5 years of highly relatable experience
• 2 years training experience in a healthcare environment
• Experience in facilitating classes independently
• AdventHealth Epic Credentialed Trainer Certification (must be obtained in the next available class offered, no longer than 60 days)

• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

AdventHealth is a faith-based health care organization that provides compassionate care to the communities across 9 US states. With a coalition of over 2000 physicians, we are ready to serve a wide variety of needs and communities. Through innovation, quality patient care and physician leadership, our focus is on adapting to the changing landscape of health care while remaining dedicated to improving the health and wellness of the people and communities we serve. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.