Sr. Product Manager - Conversational AI

Comcast Business seeks a Senior Product Manager to define and lead the vision for Conversational AI, including our self-service chatbot CB Assistant with a focus on generative, natural conversational experiences.

• Define and lead the vision for Conversational AI
• Coordinate across other functional areas to secure buy-in to deliver on the defined end-to-end customer experience
• Perform competitive analysis and conducts market research
• Maintain updated view of key competitive changes
• Teams with product development to deliver high quality products on time
• Participate in the strategic planning for enhancements to product content, pricing, packaging and features
• Provides product support and documentation and develops product materials
• Assists in budgeting and variance analysis of product's unit and financial performance
• Drafts and manages requirements and other supporting business documentation
• Leads concepts defining an end-to-end customer experience and expected full lifecycle costs
• Contributes to the product vision across team and the organization
• Conducts feasibility assessments, capability gap analysis
• Manage change requests
• Validates downstream deliverables and final offering
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance
• Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

• 10+ years in product management
• Strong fluency in Conversational AI, Generative AI and machine learning concepts
• Familiarity with leading conversational AI platforms and tools
• Ability to navigate ambiguity, make trade-offs, and drive decisions using data
• Deep understanding of product development lifecycle and agile methodologies
• Proven success in developing product vision that ties into sound business strategy and goals
• Strong, independent strategic thinking and ability to lead complex cross-functional initiatives
• Exceptional presentation and communication skills
• Experience working in B2B is a plus

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.