Analyst 4, Business Information Systems

Responsible for formulating and defining systems and objectives based on a good understanding of applicable business systems. Devises or modifies procedures to solve complex problems considering computer equipment capacity, limitations, operating time and form of desired results. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise.

• Responsible for formulating and defining systems and objectives based on a good understanding of applicable business systems.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity, limitations, operating time and form of desired results.
• Integrates knowledge of business and functional priorities.
• Acts as a key contributor in a complex and crucial environment.
• May lead teams or projects and shares expertise.

• Bachelor’s degree in Engineering, Computer Science, or related field
• 8+ years overall work experience
• 4+ years experience with ServiceNow, ITSM consulting or ITSM system business analysis role
• Highly capable at critical analysis of current processes and identification of gaps vs
• Capable of applying pragmatism in end-user requests and discussing advantages and disadvantages of certain approaches to articulate future state
• Highly Knowledgeable of ITSM processes, in particular, but not limited to request fulfillment
• Skilled in facilitating workshops, gathering user requirements and confirming stakeholder sign-off
• Capable of managing stakeholder expectations effectively in terms of adherence to standards and delivery dates
• Skilled in standard analysis and design techniques such as workflow modeling, use case design, entity relationship diagrams

• 401(k) matching
• Medical, prescription, vision, and dental insurance
• Paid time off including eight observed company holidays and flex time
• Exclusive perks + discounts, including tuition assistance, commuter benefits and more!

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