Assoc Technical Writer - HDQ

Job Summary: Assists in producing, printing, and distributing various large and small technical documents with some supervision. At this time, only current Southwest Employees within Technical Ops, Labor Relations, Flight Ops, Inflight Services, Crew Planning & Analytics, Crew Scheduling, Ground Ops, Hospitality Ops Support, Cargo & Provisioning, Preparedness & Risk Management, and Operations Strategy & Design Teams/Departments are eligible to apply.

• Assists in producing, printing, and distributing various large and small technical documents with some supervision.
• Draft original content and work with existing content to improve readability, including working with content management systems and structured authoring tools
• Regularly revise technical material with strict adherence to the established workflow
• Publish electronic and paper manual updates and distribute revisions Companywide
• Develop new forms
• Work with graphic programs to optimize images in various formats
• Prioritize multiple projects under tight deadlines
• Research internal and external resources to help resolve conflicting information
• Communicate with Leaders, Co-workers, and Customers respectfully and professionally
• May perform other job duties as directed by Employee’s Leaders

• Knowledge of Business Management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
• Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming
• Skilled in writing, editing, and proofreading
• Skilled in collecting, organizing, visualizing, and assimilating data, including turning raw data into meaningful information using data-oriented programming languages and visualization software
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules
• Ability to tell when something is wrong or is likely to go wrong
• Ability to compare similarities and differences quickly and accurately among sets of letters, numbers, objects, pictures, or patterns at the same time or one after the other
• Ability to imagine how something will look after it is moved around or when its parts are moved or rearranged

• Fly for free on any open seat on all Southwest flights
• 401(k) with Company contributions up to 9.3%
• ProfitSharing contribution
• Competitive health insurance

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.