Delta Vacations Analyst, CI and Res Performance

Delta Vacations Analyst, CI and Res Performance

• Identify insights through different customer feedback channels, that better the customer experience and improve NPS
• Work closely with cross-functional teams and establish meaningful working relationships to ensure collaboration and consistency with data sharing and reporting
• Gather and analyze data from various sources, including, but not limited to, web analytics, customer feedback, business performance, and competitive research, to identify patterns and trends
• Compile data into forecasts, reports, dashboards, and presentations to effectively communicate insights to stakeholders across the organization
• Leverage insights to drive improvements in customer and user experiences across multiple channels, providing strategic recommendations and action-oriented solutions
• Monitor performance of promotions, campaigns, strategy implementations, updates, and enhancements, ensuring relevant teams are informed and aware
• Develop and apply domain expertise to analyses that support strategy for Delta Vacations digital, product, marketing, sales, revenue, finance, customer experience, and reservations and support teams, among others
• Prioritize and successfully manage multiple projects and deadlines simultaneously
• Demonstrate exceptional written and verbal communication skills to convey insights and recommendations clearly to diverse audiences, including leadership, teams, and customers

• Strong analytical skills
• Strong PC skills including MS Excel, Word, and PowerPoint
• 2 years of experience working in Analytics, Strategy, Customer Insights, or similar field required
• Experience with data visualization and analytics tools such as PowerBI, Tableau, SAS, SQL, or similar tools
• Consistently prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

• 401(k) with generous company contributions up to 5%
• Paid time off including vacation, holidays, paid personal time, birthing parent, and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Comprehensive wellbeing programs to support your overall health, including an employee assistance program, free financial mentoring, and abundant mental health resources
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Access to more than 500 discounts, specialty savings, and voluntary benefits through Delta Perks

Delta Vacations values care, integrity, resilience, servant leadership, and collaboration. Our employees are an important key to our success. Join us to explore a career, see the world, and enjoy great compensation and benefits.