Manager, Design Research

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

• Collaborate with product managers, designers, and engineers to articulate learning needs, learning agendas, and research roadmaps
• Track research questions and insights within your portfolio
• Maintain a close relationship with research peers across the line of business to identify opportunities to re-use learnings and collaborate on research that can serve multiple lines of business

• At least 3 years of professional experience conducting user experience research in a corporate environment
• At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both
• At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc.)

• 401k matching
• Health insurance
• Flight privileges
• Long-term incentives (LTI)
• Performance-based incentive compensation

Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage.