Patient Services Representative

The Patient Services Representative role at Frye Regional Medical Center involves serving as the first point of contact for patients, handling scheduling, registration, pre-admission, admission, reception, and discharge functions. Responsibilities include obtaining accurate patient demographic information, performing patient liability collection, and ensuring a smooth patient experience. Qualifications require a high school diploma or equivalent, with an associate's degree preferred, and skills in critical thinking, decision-making, and handling stressful environments with minimal supervision.

• Performs scheduling, registration, patient pre-admission and admission at the physician practice
• Performs reception and discharge functions
• Accurately obtains complete and accurate patient demographic information
• Performs proper, compliant patient liability collection techniques before, during and after date of service

• High school diploma or equivalent
• Associate's degree is preferred
• Critical thinking skills
• Decisive judgment
• Ability to work with minimal supervision
• Ability to work in a stressful environment and take appropriate action

• Comprehensive Benefits
• Financial Protection & PTO
• Financial & Career Growth
• Employee Well-being
• Professional Development

Lifepoint Health is a leader in community-based care, driven by a mission to Make Communities Healthier. It operates a diversified healthcare network spanning 29 states with 63 community hospitals, 32 rehabilitation and behavioral health hospitals, and over 170 additional care sites. The company emphasizes employee development and community impact.