Operations Oversight & Process Specialist

As an Operations Oversight & Process Specialist your job will be to perform assessments on multiple aspects of a claim journey. Assessments could include evaluating execution of standard operating procedures, claims policies and contractual agreements, customer experience, and/or identify opportunities in system functionality. A Claims Assessment Specialist should be able to provide recommendations to improve quality, workflow processes, policies, and system improvements.

• Review and evaluate claim/process to determine if proper practices are followed.
• Understand complex and highly technical processes to identify any associated risks.
• Maintain knowledge of multiple programs, products and sets of terms and conditions.
• Take responsibility in identifying and reporting process improvements and assist in building new processes.
• Provide detailed written feedback to managers for agent development and business operations.
• Participate in calibration sessions to ensure process/agent review consistency among all business units.
• Maintain a professional and collaborative partnership with various teams and individuals within the organization.
• Maintain and consistently track claim review results for upward feedback.
• Handle research assignments and reporting as delegated by management.
• Act professionally always.
• Perform additional duties and work as assigned.

• Critical thinker
• Meticulous attention to detail
• Excellent problem-solving skills
• Ability to work on own initiative and as part of a team
• Analytical skills
• Results oriented, and able to work well under pressure
• Excellent organizational skills
• Flexible with moving from project to project while keeping track of progress
• Ability to consistently meet deadlines
• Knowledge of insurance claims process is preferred.

• 401k matching
• Health insurance
• Service contract underwriting
• Claims processing services
• Customer service support
• Service network management
• Extended service programs
• Warranty management administration

AIG Warranty delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.