Apple Pay eCommerce Merchant Specialist

Apple Pay eCommerce Merchant Specialist - Jobs - Careers at Apple

• Responsible for sourcing new merchant opportunities through emails, outbound calls, or inbound lead follow-up
• Managing and supporting merchants through the full Apple Pay enablement cycle, from initial merchant discovery, engagement, commitment, through implementation and launch
• Identifying key players, and managing the end to end enablement process with merchants, and payment partners
• Supporting merchants through post-go live growth initiatives (UX audits, conversion optimization, and anomaly detections)
• Establishing, developing, and maintaining positive business and customer relationships
• Onboarding merchants in partnership with the Apple Pay Technical Specialists to implement an Apple Pay integration that provides a great customer experience
• Building and delivering a communication strategy to evangelize Apple Pay in an one-to-one or one-to-many format whether in person or via Webinars
• Providing updates on account and pipeline progress and productivity KPIs to share with leadership and wider Apple teams
• Maintain merchants contacts and update pipeline status in the internal CRM system

• Excellent communication skills via various mode of communications (email, phone, or in person), with exceptional ability to navigate and collaborate within large complex organizations
• Self-driven, and motivated professional with strong organizational skills with the ability to multitask and the ability to stay focused with minimal supervision
• Results orientated with ability to provide continued momentum and focus throughout short, medium and long sales cycles
• Excellent problem solving skills with the ability to manage through ambiguities with attention to details
• High English proficiency required (reading, writing and speaking)

• 40 hours/week

Apple is an equal opportunity employer that is committed to inclusion and diversity